An integration shows disconnected, or a feature that depends on one — outreach, scheduling, Notion sync — went quiet. Integrations break in a few predictable ways, and reconnecting takes about ten seconds. The catch is that integrations fail quietly, so the first step is always to go look. Everything below starts at Settings → Integrations.

An OAuth token expired or access was revoked

Gmail and Google Calendar connect through Google's OAuth. Those access tokens expire on their own, and anyone can revoke Chosen's access from the Google account side — at which point Chosen is disconnected and won't tell you mid-task.

Check it: open Settings → Integrations. A greyed-out or disconnected Gmail or Calendar is the usual cause when outreach stops sending or the scheduling assistant goes quiet.

Fix it:

Go to Settings → Integrations.
Click Connect next to the integration that's disconnected.
Sign in with Google and grant access again. Use the same address you recruit from.

If you previously narrowed Chosen's Google permissions and the scheduling assistant got less useful, that's the trade-off — reconnecting with the broader scope restores it. See connecting Gmail for what each permission covers.

Notion's database selection was cleared

Notion behaves differently. If you disconnect and reconnect Notion — or connect a different workspace — Chosen forgets which database it was syncing into. The integration shows connected, but nothing syncs until you pick a database again, and it fails silently.

Check it: if Notion stopped syncing right after a reconnect or a workspace change, the database selection is almost certainly the cause.

Fix it:

Go to Settings → Integrations and open the Notion integration.
Re-select the database you want to sync into.
Review the field mapping while you're there — which Chosen fields map to which Notion properties — in case it needs adjusting.

A teammate connected theirs, not yours

Gmail and Calendar integrations are per-person, not per-company. There's no single org-wide inbox or calendar. A teammate connecting their Gmail does nothing for your account — your outreach sends from your address, and the scheduler can only see calendars their owners have connected.

Check it: if scheduling books over your focus time, or your outreach won't send while a colleague's works fine, check whether you have connected the integration — under your own Settings → Integrations.

Fix it: connect your own Gmail and your own Google Calendar. On a shared interview loop, every interviewer needs to connect their own calendar — otherwise the scheduler is solving the puzzle with missing pieces.

Still stuck?

If an integration shows connected, you've re-selected the Notion database where relevant, and the dependent feature still doesn't work, open Settings → Contact support. Mention which integration, when it last worked, and what changed in between.