Chosen Help

getting started

Connect Gmail

Connecting Gmail lets Chosen send and receive email as you, from your real address. Candidates reply to a person, not a noreply@. This page is how to connect it and what Chosen can see once you do.

What it unlocks

Three features only work with Gmail connected:

  • Outreach — sourcing emails go out from your inbox, so replies thread normally and land where you'd expect.
  • Reply tracking — when a candidate replies, Chosen links the message to their record instead of losing it in your inbox.
  • The scheduling assistant — it reads scheduling replies ("can we do Tuesday instead?") and drafts responses. No inbox access, no assistant.

How to connect

  1. Go to Settings → Integrations.
  2. Click Connect next to Gmail.
  3. Sign in with Google and grant access. Connect the address you actually recruit from.

Working in the recruiter portal instead? The same card lives at Settings → Email there. It's one connection either way — your Gmail follows you, not the workspace.

It's per-person, not per-company

Each recruiter connects their own Gmail. There's no single org-wide inbox — your outreach sends from your address, your teammate's from theirs. That's deliberate: candidates should hear from a person they can build a relationship with.

By default, the candidate emails Chosen syncs are shared with your team, so when a candidate gets passed between recruiters the history goes along. A message that came through a teammate's mailbox says via their name on the thread — it never reads as if it came from you. If you'd rather keep your threads to yourself, turn off Share emails with other org members on the integration; then only you see the emails synced through your Gmail.

What Chosen reads

Chosen reads scheduling-shaped messages and replies to threads it started — not your weekend plans. If you'd rather keep the scope narrower, you can revoke the broader permission from your Google account at any time; the trade-off is that the scheduling assistant gets less useful.

Related

You'll connect Google Calendar next — together they're what the scheduling features run on.